Manager of Dunea’s IT teams & services for IT infrastructure, Information security, BI/Data, IoT, and supporting functions application portfolios (HR, procurement, IT, etc.).

A combined role of leading both a strategy & planning team and several IT operations teams for the global Upstream, Integrated Gas and Renewables businesses. Responsibilities include budget planning, consumption analysis and forecasting, managing infrastructure services (hosting, telecom, end-user productivity), business critical operations, and IT-for-IT (ITIL) process integration.
Achievements: managed 6 high-performing teams, turned a demotivated team into a motivated high-performing team, coached team leads into high-performing talent.
Key dimensions: 35-75 FTEs, >$500M budget ($400M operations, $150M projects), 30+ legal entities / 20+ countries.

Accountable for reliability and availability of the Shell Retail business critical systems and their supporting IT infrastructure. Managing a team of IT staff, performing business critical incident management, problem management, and managing improvement projects to increase reliability and stability of the high-availability systems and IT infrastructure.
Achievements: Reduced Retail IT business critical incidents from 4-6 per month to <1 per month; shaped the function, capability and methods for all business critical IT teams across Shell.

Key roles/experiences:

• Member of the IBM AIS leadership team.
• Practice Area Lead for Business Process Management (BPM) practice, responsible for capability development, people management, sales & project delivery of BPM projects, and coaching of project managers.
• Release manager for a mobile billing system at a telecom client. Managed a team of project managers, architects and designers; improved and scaled client’s project delivery capability and fixed IT governance for their mobile IT organization.

Modeling and investment advice for the adoption of solar panels.

Some key experiences/roles:

• Client partner for the Shell Downstream Netherlands account, responsible for sales & delivery of the Accenture engagements/projects at Shell Downstream in The Netherlands.
• Delivery excellence executive, improving the project management and delivery capabilities for the Accenture Resources industry group.
• Various project, program and portfolio management roles at energy clients, including among others:
  • Program Manager for Energy Trading and Risk Management (ETRM) system implementation at an energy client.
  • Project Manager GIS implementation for an energy client: intervention on a troubled project to get it back into shape.
  • IT delivery manager and program manager for European implementation of a fuel cards system at an energy client, a 5 year program in 25 European countries, including process design, IT system development and implementation, and transition to operations. Responsibilities included project and program management, coaching of local project managers in various countries, managing IT development teams, and vendor management.
    Dimensions: $90M+ budget, 25 countries, IT teams of 30+ FTEs and 50 FTEs of vendor development teams.
  • Portfolio Manager for 25+ ($20M/yr) fuel cards projects at an energy client.
• Various project manager roles at other clients in utilities, automotive, financial services and government sectors.

Various automation projects for small businesses.